Coronavirus Update Page
Thanks for visiting Fabworks Online. We're currently super busy preparing lots of online orders and may not be able to reply to your messages as fast as we'd like to.
Here are a few of the most commonly asked questions we've seen over the past few weeks, if you cannot see an answer to your query here please contact us via email. More info at the bottom of this page. Thanks
This page was last updated on 1st July at 10:00
When will Fabworks Mill Shop re-open to the public? 📌Fabworks Mill Shop is still CLOSED, we are definitely not open yet (whilst Fabworks Online remains open as normal) 🛒 We are hoping to re-open the Mill Shop doors to allow members of the public to visit as soon as it is safe for all staff and customers, and also when we are ready... ⚒Ready, you ask!? Yes, we are currently freshening up the mill shop with some overdue aesthetic tweaks as well as some necessary health & safety changes too. Fabworks Mill Shop will always be your favourite fabric retreat, we're just working on some home improvements whilst we have the chance ⏳ When we are ready to re-open our mini fabric haven will make announcements via Facebook, Instagram, Fabworks Bulletin and on the website. Watch this space! ✂️Fabworks Online is still OPEN and we are taking orders as normal. More info below. Keep smiling everyone, we'll be back before you know it, only a few short weeks to wait now 😄
Is Fabworks Online open? Fabworks Online is OPEN. We are processing all orders as fast as we can (with help from immediate family staff members on site only). We estimate that your order will take one week to arrive after you have completed purchase.
How long will my Fabworks Online order take to arrive? We currently estimate that all orders will arrive within 7 days of the date that they were placed. We cannot hurry up your orders or jump them up the queue regardless of how nicely you ask, sorry!
When will Fabworks Mill Shop re-open to the public? At this time we do not know when Fabworks will re-open. Fabworks Mill Shop will be open for business once we are sure that all staff and all customers can enter the mill shop safely. We will announce more details when things become clearer. We are still closed, for now. (last updated 8th June).
Can I place an online order and collect from Fabworks? Yes. We are still operating our online click & collect service. Customers who live locally to Fabworks are permitted to place unlimited Fabworks Online orders and collect from us on the premises. By choosing the option to click & collect you are obliged to follow necessary practices when collecting your order; please await further instruction before collecting, do not expect your order to be ready instantly. We will contact you once we have prepared everything.
Sample Service disabled: We have taken the decision to temporarily close the sample service at Fabworks Online in order to concentrate on providing all cut length fabric orders as promptly as we can. The online sample service will be back to normal once things have settled down throughout whole of the UK.
Mill Shop specific fabrics: Unfortunately we have stopped taking requests for specific Fabworks Mill Shop only fabrics. Once things are back to normal we will be able to assist with any particular requests. In the meantime you can rest assured that all Fabworks Mill Shop fabrics will not be moved or sold elsewhere, all will be available once the mill shop reopens.
How to contact us: As we are working with skeleton staff in this time, please contact the office on weekdays between 09:00-15:00 GMT. This is when we will be able to answer phone calls, reply to emails and help you with anything else that you need.
Can I add a note to my order about delivery instructions? Yes, however you will only have the option to do this once you have received a dispatch confirmation email/text message the day before your order arrives. Do not add shipping requests in the Notes section of your order at Fabworks Online as we cannot process these. Please see this page for further shipping information: https://www.fabworks.co.uk/pages/all-shipping-costs
For continued updates on what is happening at Fabworks please see our Facebook & Instagram pages:https://www.facebook.com/FabworksMillShopOnline
If you can't find an answer to your question here please refer to our FAQs page: https://www.fabworks.co.uk/pages/faqs
We'll make sure to get back to all relevant emails as soon as we can.
The Fabworks Family
If you have any enquiries please contact the office via email 📧 firstname.lastname@example.org or send us a message via the Contact Us page. We aim to reply to all emails within 24 hours.
Contact telephone: 01924 466031